We are proud to have a significant impact on our customers’ business. Our customers love the uplift in both customer engagement and topline revenues. Which also explains why we have a 99% retention rate!
4-Tell Boost® Recommendations increases conversion and lowers overhead through automation while providing a personalized shopping experience for your customers. Check out what recommendations have done for some of our customers across a variety of ecommerce platforms in these case studies. Be sure to roll over the boxes to get a sneak peek of the benefits they’ve realized.
Hungry for more? Here are some testimonials from just a few of our raving fans.
Columbia Sportswear Reaps Automation Rewards with 4-Tell Boost® Recommendations
“4-Tell significantly increased our conversion rate resulting in a 67% increase in recommended product sales. This product has a great ROI, was easy to implement and has been a terrific addition to our sites. We plan to expand its use throughout our global platform of online stores.”
- Thaddeus Kaczmarek, Ecommerce Divisional Merchandise Manager, Columbia Sportswear
With over 2,000 products available for purchase, Columbia wanted to automate product recommendations, initially on their US storefront. The existing manual system was expensive and inefficient. Most importantly, they wanted to provide more relevant and personalized product recommendations for a better shopping experience. With a total of 25 ecommerce websites worldwide, the manual system would be expensive to replicate on all websites.
In searching for an automated product recommendations product, Columbia was looking to provide a better shopping experience for their customers, convert more browsers to buyers, and increase revenue while at the same time reducing the cost of recommendations.
4-Tell to the rescue. During the evaluation process, the 4-Tell Merchandiser™ Dashboard helped Columbia visualize the answer. Using Columbia’s detailed customer and sales data, 4-Tell demonstrated how intelligent product recommendations would look to shoppers. The benefit of automatically displaying more relevant products was immediately clear to everyone.
After rapid implementation of 4-Tell Boost® Recommendations for Web, Columbia has realized a 67% increase in recommended product sales – for a fraction of the price and effort compared to the manual system. Columbia also praised the ease of technical implementation and maintenance of the 4-Tell offering.
Dramatic effects were seen immediately: a 34% improvement in conversion and a 67% increase in products purchased from recommendations.
Because 4-Tell Boost® Product Recommendation has proven so effective, Columbia will be rolling it out to their Canadian and European sites, with an eventual goal of implementing it on all sites globally.
Columbia Sportswear is a leader in the global outdoor apparel, footwear, accessories and equipment markets. In business for more than 70 years, Columbia products feature innovative technologies and designs that protect outdoor enthusiasts from the elements, increase comfort and make outdoor activities more enjoyable throughout the world.
Costume Kingdom Increases Conversion 9.8% with Boost® Recommendations for Web
“4-Tell Boost® Recommendations just work. We turned it on and forgot about it. We know it engages our shoppers because our conversion rate increased 9.8%. For shoppers who click on 4-Tell recommendations, they spend more time shopping and we see a 20.1% increase in average order value.”
- Tamir Nadborny, President, Costume Kingdom
With an inventory of 5,000 costumes, a manual system was used to link individual items to a specific product in order to create recommendations. This was a labor-intensive process and any change to either the product or linked items (i.e. new colors, discontinued, etc.) required the linking to be redone. With the nature of Costume Kingdom’s seasonal business, it ended up that all the product recommendations needed to be rebuilt every year. It was an inefficient system that never seemed to get implemented correctly or consistently across the entire catalog.
“Vortx implements our ecommerce systems. We have a complicated setup with all the channels we sell our products in. Given the complexity of the task, they did a terrific job of implementing 4-Tell Boost® Recommendations for Web on my storefront.”
“This has been a great solution for us. It’s a true ‘set it and forget it’ product. We don’t have to worry about the 4-Tell recommendations because they just automatically work and are unique and relevant for each customer. Because everything is now automated, my staff is now able to focus on higher-level tasks.
When it comes to recommendations, we really have the best of both worlds. Our ‘Complete the Look’ suggestions are manually-generated for some select costumes. Many of the costume manufacturers have great pictures, but not all the pieces are included for each costume. We want to help the customer by being as explicit as possible on exactly what you’re purchasing. Having these important pieces appear in conjunction with the 4-Tell recommendations means we’re doing everything we can to help our customers find exactly what they need to create the perfect costume. We appreciate the inherent flexibility in 4-Tell’s solution since it allows us to provide our customers with the best experience and service possible.”
“We see a positive impact from 4-Tell recommendations across all of our key ecommerce metrics. For shoppers who click on recommendations in our off season, we see the following results:
- 5.5x more pages viewed
- 6.6x more time spent shopping
- 9.8% increase in overall conversion rate
- 20.1% increase in AOV
- 17.7% of total revenues influenced
The best part is that the impact is even greater for some key metrics in the two months leading up to busy Halloween season.”
Costume Kingdom has been a prime destination for Halloween costumes for over 10 years.
North by Northwest sees 19% of Revenue Influenced by 4-Tell Boost® Recommendations
“Regardless of whether it’s our peak winter season or the slower summertime, 4-Tell Boost® Recommendations are always there, giving our online customers a better shopping experience. It’s both affordable and automated, plus we’re seeing a 16.3% increase in conversion from shoppers who click on 4-Tell recommendations.”
- Russ Sigurdson, President, North by Northwest
North by Northwest’s ecommerce business was initially started six years ago as a way to sell excess inventory online. It’s been very successful, growing at 10X per year. To keep pace and to ensure a great customer experience, they tried to manually feature top selling products on their site. It was a great idea but painstaking to implement – only to have to change everything every two weeks to keep the site content fresh.
“We were excited to implement 4-Tell Boost, because it automatically uses all our sales data from both our physical and online stores, helping our online customers find what they’re looking for while shopping.
Since implementing 4-Tell Boost, shoppers who click on recommendations are spending more time on the site and looking at more products than those who don’t use recommendations. Ultimately, they’re influencing over 19% of total revenues. 4-Tell’s recommendations also improve our conversion rate by 16.3% because people who click on recommendations have nearly a 4x higher conversion rate than those who don’t.”
“Adding 4-Tell Boost® Recommendations to our ecommerce site is an affordable way to improve engagement for our shoppers, and helps us move clearance and off-season inventory. 4-Tell uses both our physical and online store data to automatically generate the recommendations. 4-Tell’s recommendations offer a much more logical and personalized product mix than the manual approach we were using before. The results are phenomenal!”
People are spending more time and more money in the online store – regardless of whether it’s the peak winter season or not. For shoppers who click on 4-Tell recommendations, a variety of key metrics are impacted:
- 3.3x more pages viewed
- 3.4x more time spent shopping
- 16.3% increase in overall conversion rate
- 8% increase in overall AOV
- 19.8% of total revenues influenced
North by Northwest offers consumers an extensive selection of apparel, footwear and accessories that enhance the enjoyment of travel and outdoor activities both online and in their eight retail locations.
Ace Tool Triples Conversion with 4-Tell Boost Recs4 Web
“It doesn’t matter which marketing campaign is running – 4-Tell Boost® Recommendations for Web is everywhere, automatically increasing the chance of a purchase on every single page and ensures an engaging shopping experience for my customers.”
- Maria Polidoro, President, Ace Tool
Ace Tool needed to be sure they were fully engaging their online shoppers. Manually doing recommendations was a laughable idea, with a product catalog of over 50,000 items and new products being added on a daily basis. Their ecommerce platform had a built-in recommendation offering, but it simply didn’t work, often using the most recently entered item which produced random and essentially useless product suggestions.
4-Tell Boost® Recommendations for Web was easy to implement and the product recommendations blend seamlessly into the look and feel of Ace Tool’s Volusion ecommerce site. The new shopping experience is truly personalized – putting the right product in front of the right customer at the right time. Almost immediately after the 4-Tell installation, the conversion of browsers to buyers more than tripled for those shoppers who clicked on recommendations. 4-Tell’s product recommendations are a cost-effective way to increase customer engagement and leverage Ace Tool’s existing marketing efforts.
And the ripple effects of offering a personalized shopping experience didn’t end there. Because Ace Tool is using two different types of recommendations so effectively on their product page, it is no surprise that over 13% of both their ecommerce transactions and revenue stream are positively influenced.
Shoppers who click on 4-Tell product recommendations view 4 times the number of products, spending 4.5 times longer on the site, giving Ace Tool additional value for their marketing and SEO efforts. Google and other search engines tend to view this additional time on site as a positive influencer and as a result recommendations enhance organic search results, ultimately making it even easier for new shoppers to find Ace Tool.
4-Tell Boost® Recommendations for Web has proven so effective that Ace Tool has plans to expand their use of recommendations throughout their website and in their transactional email.
Ace Tool is the one-stop shop for any power tool you might need. From professional contractors to weekend warriors, they’ve got the right power tool for you, literally! In addition to their ecommerce store, Ace Tool also has a full repair facility staffed with certified mechanics, an inventory of over 500,000 parts and they even rent out their tools, giving the same level of service and support one would expect from a neighborhood tool store. Indeed, Ace Tool sure is “Helping you get the job done!
Virginia Candle on Fire with 9% Increase in AOV with 4-Tell Boost® Recommendations for Web
“4-Tell Boost® has been a tremendous tool for our business, increasing our average order value by 9% and influencing 38% of all online product sales,”
- Diana Jenkins, Webmaster, Virginia Candle
When Virginia Candle expanded its wholesale operations to include a consumer-direct ecommerce site, it found that it needed to fully engage online consumers by providing an optimized shopping experience. They loved their ecommerce platform, but the out-of-the-box product recommendations were turned off because they didn’t work well. Recommendations were often based on the most recently entered item, which produced confusing, random product suggestions that created a negative customer experience and cart abandonment.
“It was really fast and easy to implement Boost® Recommendations for Web. It felt like it was almost instant. The recommendations blended seamlessly into the new look and feel of our beautiful 3dcart site. We now have 4-Tell Boost recommendations on the product detail and view cart pages.”
“We were surprised at how fast we started to see results because almost immediately, the conversion of browsers to buyers more than tripled for our shoppers who clicked on recommendations.
4-Tell’s Boost really personalizes the recommendations given to our customers. So, if someone is looking at an apple-scented candle, then our Sunrise Apple is shown as a recommendation. It’s a recommendation that makes sense and is personalized for each individual customer.”
“When we first implemented cross-sell recommendations, it felt like it wasn’t working and that it was physically too big for the page design. However, after seeing the results it produces, we made the executive decision to keep them, but reduce the size to maintain a pleasing UI. Placement is key. If it’s up-front and center they are more effective versus having to scroll to the bottom. Anything that makes it easier for customers to buy is the right decision!”
“Our conversion rate was 3-4% on a regular order, but it jumps 4-5 times on an order with Boost Recommendations! It almost feels like a guaranteed conversion. We are more than getting a 10x ROI from our investment in Boost. For our shoppers that click on 4-Tell recommendations, we see the following key metrics:
- 3.6x increase in conversion
- 42% revenue (and transactions) influenced by recommendations
- 9% increase in AOV
- 2.6x more pages/visit
- 3x more time on site
- 38.9% of transactions influenced by recommnedations
Virginia Candle Company™ is a leading manufacturer with a global market and marketer of premium quality fragrance delivery products with a global customer base.
DrinkUpNY sees 10% Increase in Revenues with 4-Tell Boost® Recommendations
“With our sophisticated clientele, 4-Tell’s recommendations provide an engaging shopping experience that enables a greater range of our products to be showcased. The proof is in our results – the conversion rate increased 8% and over 10% of our revenues are influenced by shoppers who click on 4-Tell recommendations.”
- Kamal Mukherjee, Founder, www.DrinkUpNY.com
DrinkUpNY serves a sophisticated and knowledgeable clientele with a unique product line of artisanal wine and spirits. Although they have a traditional brick-and-mortar store, their ecommerce site accounts for the majority of their business.
The company originally began using manual, category-level product recommendations from their ecommerce platform, but quickly found that they simply weren’t granular enough. This often resulted in recommended products that were arbitrary and ultimately irrelevant to the shopper. A classic example of this can be seen in the whiskey category. It is one that is very broad, with at least 12 ways to sub-categorize, and includes everything from scotch to rye. With such a discerning online customer base, it didn’t make sense to serve up rye recommendations if a shopper was looking for Highland single-malt scotch whiskeys.
“Since implementing 4-Tell Boost, my shoppers who click on recommendations are spending more time on the site, looking at more products and, ultimately, spending more money – over 21% more – than those who don’t use recommendations. They also improve my conversion rate because people who click on recommendations have nearly a 6x higher conversion rate than those who don’t.”
“Adding 4-Tell Boost® Recommendations to my ecommerce site was fast and hassle free, plus it’s an affordable way to improve engagement for my shoppers. 4-Tell’s recommendations offer a much more logical and personalized product mix than the manual approach I was using before. The results prove they’re working. “
People are spending more time and more money in the online store. For shoppers who click on 4-Tell recommendations, a variety of key metrics are impacted:
- 4.3x more pages viewed
- 5.3x more time spent shopping
- 8% increase in overall conversion rate
- 21.6% increase in AOV
- 10.7% of total revenues influenced
DrinkUpNY is an ecommerce liquor store focused on high-end, hard-to-find artisanal brands of domestic and international wine and alcohol.
Score! Lukie Games Sees 15.2% AOV Increase from 4-Tell Boost® Recommendations
“In a niche market, anything that can increase conversion is a solid business decision. 4-Tell Boost® has been a critical tool to our business, increasing our average order value by 15.2% and influencing 13% of all online product sales. Most importantly, 4-Tell helps our gamers find exactly what they’re looking for when on our site.”
- Jesse Cover, Owner of Lukie Games
When Lukie Games wanted to expand their business beyond their eBay store to their own ecommerce site, they knew they needed to have complete control over the customer interactions in order to offer a positive shopping experience to their gamers. Initially, they tried to do product recommendations manually, but their product catalog started at 10,000 items and then quickly grew to 16,000 items with no end in sight. There was no way a manual process could catch up, let alone keep up to engage their shoppers and still be cost-effective. They needed to automate recommendations.
“We implemented 4-Tell Boost® Recommendations for Web, saving us time over the manual processes we had been using. Beyond just automating, the recommendations were truly personalized for each shopper, something our manual system couldn’t – and wouldn’t – ever be able to do.”
“Once we implemented 4-Tell Boost, we saw a 15.2% increase in average order value (AOV) and 2.9 times increase in conversion. Good recommendations to our gamers meant that beyond what they came to our site to buy, other products they might want were displayed right alongside them. This caused gamers to look at more products than they were originally seeking and, ultimately, they ended up buying more.
But what was most surprising is that we had completely underestimated the number of shoppers who make purchases as gifts. We have a very responsive client base and received lots of positive feedback on how the recommendations helped them decide what to get for a gift. For instance, a grandparent would know to look for Mario, but then would be lost in a sea of choices. 4-Tell’s product recommendations really help them to find the right gift, fully engaging the shoppers through a personalized experience and increasing our revenues at the same time. “
“4-Tell recommendations are providing a tangible and positive impact on our business. We’re realizing the following key metrics:
- 2.9x increase in conversion
- 13% revenue influenced by recommendations
- 15.2% increase in AOV
- 3.4x more pages/visit
- 3.2x more time on site
- 11.6% of transactions influenced by recs
Lukie Games is the world’s premier online merchant for classic video gaming.
Sgt Grit Increases Sales with Cross-Channel Personalization
“4-Tell’s automated recommendations have increased our conversion rate by 4x, resulting in an 18% AOV increase. It was easy to implement, improved our customers shopping experience and gives us a great ROI. We plan to expand its use throughout our business.”
-Kerry Seley, IT Director, Sgt Grit
Sgt Grit has over 7,500 items available in their storefront. It used to take the purchasing department 40 hours a month to figure out which products to promote together. Creativity was required, and pairing was often done by searching on terms (i.e. Semper Fi) to find products that might be sold together. This “hunt-n-peck” system was labor intensive, cumbersome, inefficient and most importantly, produced some pretty random product recommendations.
Right Business, Wrong eCommerce Platform
In order to grow their business, Sgt Grit recognized their existing ecommerce system had some serious limitations, including requiring several consultants taking up to 6 months to implement enhancements. They needed a more flexible and economical ecommerce solution. Magento’s Enterprise ecommerce platform fit the bill and was soon deployed. It’s designed to be customized, enabling Sgt Grit’s own IT staff to easily modify Magento to meet their business needs.
Cross-Channel Integration is Key
Getting 4-Tell Boost® Recommendations for Web up and running on the ecommerce site was easy for Sgt Grit. The real challenge was the sales data. There are three sides to Sgt Grit’s business, the ecommerce site, the showroom and the call center. It was critical to have a recommendation system that could use sales information from all sources. It was a snap for Boost to use the combined sales data, enabling Sgt Grit to provide truly personalized product recommendations. And because the product recommendations even work for anonymous shoppers, 4-Tell automatically improves the shopping experience for all Sgt Grit customers.
After implementing 4-Tell’s Boost® Recommendation Engine, the conversion of browsers to buyers more than quadrupled for those who clicked on recommendations. Automated recommendations increased overall product sales by 10%, and shoppers who clicked on personalized product recommendations on product pages had an average order value increase (AOV) of 18%. This was a significant improvement over their manual system and it was due to the combination of being able to use all the sales data to enable 4-Tell to provide dynamic and truly relevant recommendations.
Because 4-Tell Boost® has proven so effective, Sgt Grit has plans to expand their use of product recommendations throughout their website and in their transactional emails. Semper Fi!
U.S. Marines are everything to Sgt Grit Marine Specialties (www.grunt.com), which began in 1988 with one t-shirt and a strong desire to help Marines. You’ll find the Marine Corps spirit in all their USMC products, from basic Marine Corps t-shirts to custom unit items. It grew from being a home-based business to a 22,500 sq. ft. warehouse and showroom with everything a Marine can imagine. It has evolved into a place where Marines can come and meet other Marines, share tattoos and stories, keep up with Marine Corps news, or shop for USMC gear. Like they say at Sgt Grit, “If we don’t have it, Chesty wouldn’t want it!”
Royal Yarns sees 20% Increase in AOV with 4-Tell Recs4 Web
“4-Tell’s recommendation solution has a very high ROI and we get a 10-fold increase in just about every metric. Overall, it is very, very powerful. You cannot go wrong with this tool.”
-Fernando Lulli, CEO and Co-Founder, RoyalYarns.com
Hear Mr. Lulli in a webinar discuss the impact 4-Tell has on his business
Royal Yarns originally sought out a solution that would help their customers better find what they were interested in, be it the specific yarn, color or patterns. Because Royal Yarns offers the entire line of a particular manufacturer or designer, not just a few selections, the depth and breadth can sometimes overwhelm and frustrate customers.
Over the years, they had tried nearly every tool and option out there to improve their customers’ shopping experience and make it easy to find products, but nothing worked. Too much time and money was spent in the quest to solve this problem.
When Fernando Lulli, CEO of Studio Eclipse, LLC, owner & operator of several e-commerce properties including Royal Yarns, first heard about 4-Tell’s automated, personalized product recommendations he immediately grasped the possibilities. Here at last is a tool that could help Fernando’s customers find what they seek.
Implementation was both quick and easy. Royal Yarns started seeing results from personalized product recommendations within the first few days. Fernando has called the 4-Tell Boost® Recommendation Engine a “multiplier tool” because it impacts every single visitor on his site. He’s seen every metric significantly increased since adding 4-Tell’s automated product recommendations to his storefront.
The impact for those shoppers who click on 4-Tell product recommendations has been incredible:
- 25% of product sales are influenced by 4-Tell
- Cart size (Average Order Value) has gone up by 20%
- Huge increase in conversion of browsers to buyers: from 1.5% to 6.65%
- Time spent on site has jumped from 2 to 11 minutes
Royal Yarns is the only online retailer offering a full-line of knitting and crochet products. They sell well over 600 yarn and crochet thread brands, all popular knitting needles and crochet hooks, hundreds of knitting and crochet patterns, and make available thousands of projects online. Online since 2002, they have shipped over 60,000 orders to more than 35,000 customers located all over the world!
Icebreaker Conversions Increase by 15%
“I’m not an emotional guy, but I am jumping up and down on the inside!”
- Steve Gehlen, GM Global Ecommerce, Icebreaker
Icebreaker is a growing player in the apparel industry, with a robust online presence as well as retail stores both in the United States and globally. This international company knew they could do better with their ecommerce presence, and started looking for cutting edge technologies to help ramp sales.
Having worked with a member of our team on ecommerce projects before, Icebreaker knew that 4-Tell’s personalized product recommendations solution would be robust. They decided to implement us on their redesigned product page, along with ratings/reviews and an improved image server. Since our product was ready to go on day one, Icebreaker decided to immediately roll-out 4-Tell product recommendations in their shopping cart. This allowed them to take advantage of the sales lift from our technology while waiting for the redesigned product pages to go live in the near future.
- 9.3% of people who logged in to the shopping cart clicked on a product recommendation. This will be even higher when we go live on the redesigned PDP page, as we will be catching visitors while they’re browsing and shopping instead of just while they’re in the check-out funnel.
- Shoppers who click on product recommendations in the cart are 17% more likely to complete the check-out process.
- The average order value is 50% higher for shoppers who click on a cart recommendation, than for shoppers who do not click on a cart recommendation.
We expect both average order value and overall conversion to increase even further when 4-Tell’s recommendations are live on their redesigned PDP page and throughout the site. Meanwhile, Icebreaker is very happy indeed!
Icebreaker manufactures merino clothing for the outdoors, technical sports and lifestyle includes underwear, mid-layer garments, outerwear, socks and accessories for men, women and children.
HMK Increases Sales by 25%
“4-Tell increased my online sales by 25%!”
- Kirk Zack, Founder, HMK USA
“It was as easy as they say to integrate, and I had complete control to display the product recommendations however I wanted.”
- Elena Blanco, BlancoMedia
HMK USA is a pioneer in the snowmobile boot category. They’ve come a long way since their early days and have now expanded their product line from snowmobile boots to outerwear, apparel and accessories. The problem was that most shoppers came to their site for the well-known boots and didn’t venture beyond. How could HMK highlight more of their product line to consumers and sell deeper into their catalogue?
The 4-Tell Boost® Recommendations Engine was the perfect choice. Working closely with HMK’s interactive agency, Blancomedia, we implemented personalized product recommendations first in the shopping cart, and then expanded into the product detail pages.
The personalized site is much “stickier”, encouraging visitors to spend more time on the site. Not only has it succeeded in showing consumers more of HMK’s product line, but sales are up a whopping 25% as a result. 4Tell’s personalized product recommendations have had a big impact on HMK’s bottom line.
HMK USA is a pioneer in the snowmobile boot category and now offers outerwear, apparel and accessories.
SmartPak has 36% Lift in Sales over Manual Recommendations
“This is freaking GREAT!”
- Kent Philips, Director of Direct Marketing, SmartPak
SmartPak Canine had employees entering manual product recommendations for each product. Most of the recommendations were alternative or substitute items. This is common with manual recommendations. They wanted 4-Tell to boost sales from automated, intelligent personalized product recommendations.
4-Tell Boost® Recommendations for Web was the perfect solution since we worked straight out of the box. The implementation was simple.
SmartPak tracks revenue from users who click on and then buy a recommendation in the same shopping session. Our system outperformed their manual system by a 36% increase in revenue directly from 4-Tell product recommendations. Furthermore, they didn’t need to waste employee time and expenses to enter recommendations since our system is automated and intelligent. Finally, there are additional increases in revenue from customer loyalty built from good personalized product recommendations, including repeat customers and those who only stay on a site if they feel it is good and up-to-date.
SmartPak Canine sells healthy solutions for happy dogs.
HitchSource Sales Increase by 10%
Half of HitchSource’s product catalog is specific to each car. For example, the 2013 Dodge Dakota hitch goes only with the 2013 Dodge Dakota wiring harness. This makes it difficult to create personalized product recommendations and even more difficult to have a large effect with recommendations.
4‑Tell Boost Product Recommendations for Web was the perfect solution since we easily enable the customer to implement proprietary business rules on top of our system. HitchSource used this capability to create filters so that we recommended deeper into their catalog (and not across car models), such as showing that they have a chrome plated ball for the 2013 Dodge Dakota hitch.
We performed A/B testing, where half the visitors were shown recommendations and half were not shown recommendations. Amazingly, the visitors that were shown recommendations spent 10% more per visit compared to the visitors that were not shown 4‑Tell product recommendations.
HitchSource sells hitches and accessories for cars.