Resources
If you need help, please submit a Help Request. You can also check the FAQs which may answer your question.
If you have a suggestion or a feature you’d like to see, we’d love to hear from you! Please use the Recommendation Form.
A major part of 4-Tell’s company mission is customer focus. You, the customer, are very important to us. We want to support you well, and also learn from you so we can improve our product as we grow.
Our service level agreement is shown below.
| Severity Level | Definition | Response |
|---|---|---|
| 1 | Emergency, Recommendations Not Working Properly |
We will respond within 1 hour if contacted between 8am and 5pm Pacific Standard Time, and within 12 hours if contacted outside of these hours. Our goal is to solve the problem as quickly as possible. |
| 2 | High Impact Problem | We will respond within 1 day, and will either fix the problem or provide an alternative within 2 days. |
| 3 | Low Impact Concern |
We will respond within 2 business days, and will fix the problem within 30 days. These are issues that do not negatively impact operations or for which a workaround exists. |
